@import"https://fonts.googleapis.com/css2?family=Cormorant+Garamond:ital,wght@1,700&display=swap";.app-sidebar{width:240px;min-width:240px;background:var(--white, #fff);border-right:1px solid rgba(0,0,0,.09);display:flex;flex-direction:column;flex-shrink:0;overflow:visible;position:relative;transition:width .22s cubic-bezier(.4,0,.2,1),min-width .22s cubic-bezier(.4,0,.2,1);--sb-color: var(--teal)}.app-sidebar--collapsed{width:68px;min-width:68px}.app-sb-brand{height:57px;min-height:57px;display:flex;align-items:center;gap:10px;padding:0 10px 0 14px;border-bottom:1px solid rgba(0,0,0,.09);flex-shrink:0}.app-sidebar--collapsed .app-sb-brand{justify-content:center;padding:0 8px}.app-sb-brand-icon{width:34px;height:34px;min-width:34px;background:var(--sb-color);border-radius:9px;display:flex;align-items:center;justify-content:center;flex-shrink:0}.app-sb-brand-text{flex:1;min-width:0;overflow:hidden}.app-sb-brand-name{font-size:14px;font-weight:700;color:var(--ink);font-family:var(--font);letter-spacing:-.01em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.app-sb-brand-sub{font-size:10px;color:var(--ink3);font-weight:500;white-space:nowrap;margin-top:1px}.app-sb-toggle{position:absolute;top:21px;right:-11px;width:22px;height:22px;border:1px solid rgba(0,0,0,.16);border-radius:50%;background:var(--white, #fff);box-shadow:var(--elev);cursor:pointer;display:flex;align-items:center;justify-content:center;color:var(--ink);transition:background .12s,box-shadow .12s,transform .12s;z-index:20;flex-shrink:0}.app-sb-toggle:hover{background:var(--bg);transform:scale(1.08)}.app-sb-nav{flex:1;overflow-y:auto;overflow-x:hidden;padding:10px 0}.app-sb-nav::-webkit-scrollbar{width:4px}.app-sb-nav::-webkit-scrollbar-track{background:transparent}.app-sb-nav::-webkit-scrollbar-thumb{background:#0000001f;border-radius:4px}.app-sb-section-group{margin-bottom:4px}.app-sb-section-hdr{font-size:10px;font-weight:700;color:var(--ink3);text-transform:uppercase;letter-spacing:.08em;padding:4px 18px 2px;white-space:nowrap;display:flex;align-items:center;justify-content:space-between}.app-sb-item{display:flex;align-items:center;gap:10px;height:44px;width:calc(100% - 16px);margin:2px 8px;border:none;background:transparent;cursor:pointer;font-family:var(--font);font-size:14px;font-weight:500;color:var(--ink2);text-align:left;text-decoration:none;padding:0 14px;border-radius:8px;transition:background .1s ease,color .1s ease;overflow:hidden;white-space:nowrap;box-sizing:border-box}.app-sb-item:hover:not(.app-sb-item--active){background:var(--bg);color:var(--ink)}.app-sb-item--active{background:color-mix(in srgb,var(--sb-color) 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ease}.app-header-search:focus-within{width:100%;border-color:var(--teal);box-shadow:0 0 0 3px var(--teal-l);background:var(--white);color:var(--ink)}.app-header-search-input{flex:1;border:none;background:transparent;outline:none;font-size:13px;font-family:var(--font);color:var(--ink);min-width:0}.app-header-search-input::placeholder{color:var(--ink3)}.app-header-search-clear{background:none;border:none;cursor:pointer;color:var(--ink3);font-size:11px;padding:2px 4px;border-radius:4px;flex-shrink:0;line-height:1;transition:color .1s}.app-header-search-clear:hover{color:var(--ink)}.app-header-left{display:flex;align-items:center;gap:6px;min-width:0;flex-shrink:0}.app-header-hamburger{display:none}@media (max-width: 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ease;font-family:var(--font);text-decoration:none;color:inherit}.app-lnch-panel-item:hover{background:var(--bg);transform:translateY(-2px)}.app-lnch-panel-item--current{background:var(--teal-l)}.app-lnch-panel-item--disabled{cursor:default;opacity:.4}.app-lnch-panel-item--disabled:hover{background:none;transform:none}.app-lnch-svg-icon{display:block;border-radius:12px;box-shadow:var(--elev);flex-shrink:0}.app-lnch-panel-name{font-size:10.5px;font-weight:600;color:var(--ink);text-align:center;font-family:var(--font);line-height:1.2;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}.spt-shell{flex:1;min-height:0;height:calc(100vh - 49px);display:flex;overflow:hidden;background:var(--bg);font-family:var(--font)}.spt-shell--loading{align-items:center;justify-content:center;color:var(--ink3);font-size:13px}.spt-hdr-actions{display:flex;gap:7px;align-items:center}.spt-av{width:var(--av-size, 28px);height:var(--av-size, 28px);border-radius:50%;background:var(--av-bg, #64748b);color:#fff;display:flex;align-items:center;justify-content:center;font-size:var(--av-fs, 9px);font-weight:700;flex-shrink:0;font-family:var(--font);letter-spacing:.03em}.spt-pri-badge{display:inline-flex;align-items:center;gap:4px;padding:var(--badge-py) var(--badge-px);border-radius:20px;font-size:var(--badge-fs);font-weight:700;white-space:nowrap}.spt-pri-badge[data-p=URGENT]{background:var(--red-l);color:var(--red)}.spt-pri-badge[data-p=HIGH]{background:var(--gold-l);color:var(--gold)}.spt-pri-badge[data-p=MEDIUM],.spt-pri-badge[data-p=NORMAL]{background:var(--blue-l);color:var(--blue)}.spt-pri-badge[data-p=LOW]{background:var(--bg);color:var(--ink2)}.spt-pri-dot{width:5px;height:5px;border-radius:50%;background:currentColor;flex-shrink:0}.spt-sbadge{padding:var(--badge-py) var(--badge-px);border-radius:20px;font-size:var(--badge-fs);font-weight:700;white-space:nowrap}.spt-sbadge[data-s=OPEN]{background:var(--red-l);color:var(--red)}.spt-sbadge[data-s=IN_PROGRESS]{background:var(--gold-l);color:var(--gold)}.spt-sbadge[data-s=RESOLVED]{background:var(--green-l);color:var(--green)}.spt-sbadge[data-s=CLOSED]{background:var(--bg);color:var(--ink2)}.spt-ch-pill-sm{display:inline-flex;align-items:center;gap:3px;padding:var(--badge-py-sm) var(--badge-px-sm);border-radius:9px;font-size:var(--badge-fs-sm);font-weight:700;border:1px solid transparent}.spt-ch-pill-sm[data-ch=inapp]{background:var(--teal-l);color:var(--teal);border-color:var(--teal)}.spt-ch-pill-sm[data-ch=email]{background:var(--blue-l);color:#2563eb;border-color:#2563eb88}.spt-ch-pill-sm[data-ch=whatsapp]{background:var(--green-l);color:var(--green);border-color:#04785788}.spt-ch-pill-sm[data-ch=sms]{background:var(--purple-l);color:#7c3aed;border-color:#7c3aed88}.spt-ch-pill-sm[data-ch=note]{background:var(--gold-l);color:var(--gold);border-color:#92400e88}.spt-icon-btn{width:30px;height:30px;display:flex;align-items:center;justify-content:center;border:1px solid var(--border);border-radius:7px;background:var(--white);cursor:pointer;color:var(--ink3);transition:background .1s;flex-shrink:0}.spt-icon-btn:hover{background:var(--bg)}.spt-icon-btn--primary{background:hsl(var(--primary));border-color:hsl(var(--primary));color:hsl(var(--primary-foreground))}.spt-icon-btn--primary:hover{filter:brightness(1.15)}.spt-mono{font-family:var(--mono);font-weight:700;color:var(--teal)}.spt-conv-list{width:340px;min-width:260px;flex-shrink:0;display:flex;border-right:1px solid var(--border);background:var(--white);overflow:hidden}@media (max-width: 899px){.spt-shell--has-selection .spt-conv-list{display:none}.spt-shell:not(.spt-shell--has-selection) .spt-thread{display:none}.spt-conv-list{width:100%}}.spt-inbox-nav-pane{display:flex;flex-direction:column;background:var(--white);height:100%;overflow:hidden;width:150px;flex-shrink:0;border-right:1px solid var(--border)}.spt-tix-list-pane{display:flex;flex-direction:column;background:var(--white);height:100%;overflow:hidden;flex:1;min-width:0}.spt-nav-scroll{flex:1;overflow-y:auto}.spt-tix-list-hdr{display:flex;align-items:center;justify-content:space-between;padding:12px 14px 10px;border-bottom:1px solid var(--border);flex-shrink:0;gap:8px}.spt-tix-list-title{display:flex;align-items:center;gap:8px;font-size:14px;font-weight:800;color:var(--navy);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.spt-conv-hdr{display:flex;align-items:center;justify-content:space-between;padding:12px 14px 10px;flex-shrink:0}.spt-conv-hdr-actions{display:flex;align-items:center;gap:6px}.spt-conv-title{font-size:14px;font-weight:800;color:var(--navy)}.spt-inbox-nav{display:flex;flex-direction:column;border-bottom:1px solid var(--border);flex-shrink:0}.spt-inbox-item{display:flex;align-items:center;gap:10px;padding:8px 14px;border:none;background:none;cursor:pointer;font-family:var(--font);font-size:13px;font-weight:500;color:var(--ink2);text-align:left;transition:background .1s}.spt-inbox-item:hover{background:var(--bg)}.spt-inbox-item--active{font-weight:700;color:var(--navy);background:var(--teal-l)}.spt-inbox-label{flex:1}.spt-inbox-count{min-width:20px;height:18px;display:inline-flex;align-items:center;justify-content:center;padding:0 5px;border-radius:9px;background:var(--border);font-size:11px;font-weight:700;color:var(--ink3)}.spt-inbox-count--active{background:hsl(var(--primary));color:hsl(var(--primary-foreground))}.spt-view-toggle{display:flex;align-items:center;border:1px solid var(--border);border-radius:7px;overflow:hidden;flex-shrink:0}.spt-view-toggle button{display:flex;align-items:center;justify-content:center;width:26px;height:26px;border:none;background:var(--white);color:var(--ink3);cursor:pointer}.spt-view-toggle button+button{border-left:1px solid var(--border)}.spt-view-toggle button.active{background:var(--teal-l);color:var(--teal)}.spt-conv-rows{flex:1;min-height:0;overflow-y:auto}.spt-conv-empty{padding:28px 14px;text-align:center;font-size:13px;color:var(--ink3)}.spt-conv-row{display:flex;align-items:flex-start;gap:10px;padding:11px 14px;border-bottom:1px solid var(--border);cursor:pointer;border-left:3px solid transparent;transition:background .1s}.spt-conv-row:hover{background:var(--bg)}.spt-conv-row--active{background:var(--teal-l);border-left-color:var(--teal)}.spt-conv-row--urgent{border-left-color:#dc2626}.spt-conv-row--high{border-left-color:#f59e0b}.spt-conv-row-av{position:relative;flex-shrink:0}.spt-conv-unread-dot{position:absolute;top:0;right:0;width:8px;height:8px;border-radius:50%;background:var(--teal);border:1.5px solid var(--white)}.spt-conv-row-body{flex:1;min-width:0}.spt-conv-row-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:2px}.spt-conv-row-name{font-size:12.5px;font-weight:700;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.spt-conv-row-time{font-size:10.5px;color:var(--ink3);flex-shrink:0;margin-left:6px}.spt-conv-row-subject{font-size:12px;color:var(--ink2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:2px}.spt-conv-row-preview{font-size:11.5px;color:var(--ink3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.spt-conv-pager{display:flex;align-items:center;justify-content:center;gap:10px;padding:8px;border-top:1px solid var(--border);flex-shrink:0}.spt-conv-pager button{width:24px;height:24px;display:flex;align-items:center;justify-content:center;border:1px solid var(--border);border-radius:5px;background:var(--white);cursor:pointer;color:var(--ink2)}.spt-conv-pager button:disabled{opacity:.35;cursor:not-allowed}.spt-conv-pager span{font-size:12px;color:var(--ink3)}.spt-thread{flex:1;min-width:0;display:flex;flex-direction:column;border-right:1px solid var(--border);background:var(--bg);overflow:hidden}.spt-thread-hdr{display:flex;align-items:center;justify-content:space-between;padding:10px 16px;border-bottom:1px solid var(--border);background:var(--white);flex-shrink:0;gap:10px}.spt-thread-hdr-left{display:flex;align-items:center;gap:8px;min-width:0;overflow:hidden}.spt-thread-customer{font-size:14px;font-weight:800;color:var(--navy);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.spt-thread-ref{font-size:12px;font-family:var(--mono);color:var(--ink3);flex-shrink:0}.spt-thread-hdr-right{display:flex;align-items:center;gap:7px;flex-shrink:0}.spt-status-select{padding:4px 10px;border-radius:7px;border:1.5px solid 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